We offer online design consultations, so you can enjoy discussing your design plans for your project no matter where you are based in the world. Our qualified experts will help bring your vision to life with a one-hour Zoom consultation.

We have a dedicated International Sales team to help you place your order. Please email [email protected] if you require any assistance.

You can use the online store to submit your order request and delivery details. Once submitted, you will hear back from the International Sales team with a final invoice, including the DHL shipping price, and estimated delivery time.

On international orders, we will remove the Australian GST to help minimise the cost of your order, as you will be required to pay customs and import taxes once the delivery reaches your country’s customs port. ABI Interiors is not liable for these fees, however, we can help estimate what these charges will be.

We use DHL Express for all international orders. This is a door-to-door service with tracking. Once we dispatch your order, you will receive a tracking link to follow your delivery. Any time estimates made by ABI Interiors do not include the time your order may spend clearing customs.

Please note: Our ‘free shipping over $1,000’ offer does not apply to international orders.

Every ABI Interiors product meets strict Australian, New Zealand, and United Kingdom guidelines. All applicable products are WaterMark certified under AS/NZS 3718:2005 and the Water Efficiency Labelling Scheme (WELS). Select products in our tapware range are available with WRAS certification.

We take great care in sourcing product components of the utmost quality from around the world without ever compromising on price. Our 25-year additional warranty is a testament to this promise. Specific warranty terms will differ between our products, and you can learn more on the individual product listing. For further information, visit our Warranty and Product Enquiry portal, or help centre.

We do not guarantee that our products are suited for use outside of Australia, New Zealand, or the United Kingdom. If there are any faults resulting from the difference in plumbing standards, ABI Interiors’ structural warranty will not cover the charge of repair or replacement. We recommend carefully checking the specification sheets and product installation guides with your installer before purchasing.

We accept returns for international orders as per our returns policy, however, return postage costs are at the expense of the customer. Learn more on our returns page.

If you have any questions please send an email to our International Sales team at [email protected].